Service Reviews For Sport Clips Haircuts of Oconomowoc

Website says open until 5pm. On your door is says open until 5pm. I arrived at 4pm. Two stylists were there, one was at the cash register, one was sitting doing nothing. I was told "sorry, we are closed. But we are open tomorrow from 10-4." I returned the next day around midday. I got a curt, unprofessional greeting, "Do you have an appointment?" First of all, the proper way to speak to customers is "Hello! Welcome to SportsClips! Thanks for stopping in!" Second, on your front door it says, or at least it said, "Walk-ins are welcome!". After I said "no", what I heard next was, "we are super busy today. we cannot take any walk-ins we can only take you if you have an appointment". What happened to "we apologize for the inconvenience, but if you can come back tomorrow I am sure we can take care of you." Zero customer service skills. Look girls, when you are running someone's half-million dollar franchise you will lose a lot of business and in general it is considered to be very rude to greet a customer by complaining about how busy you are running your business. Not my problem. I am the customer. When you advertise that walk-ins are welcome but also you want customers to make appointments and don't adhere to your posted hours, you better get your s*** together.

What a crock of s@#$. Terrible service. Had me wait another hour after I check in. A guy came in with some kids and they asked if I minded if they go first. No I dont want to wait another 44 min. Jenifer was so rude . Time for a new place i wont go back. 40 bucks for a guys hair cut is way to much anyways.

Felicia gave me a very good haircut and she was very nice and funny. I highly recommend her! She took her time and overall she gave me the best haircut I ever had!